The majority of our carers are from the Southern Hemisphere. They usually come to work for Always Take Care through recommendations. Most of our present carers are of British Ancestry and speak English as their first language. Many are trained nurses who work as carers.
All our carers are referenced and have a current Criminals Record Bureau check as required by law.
We train our carers using an extensive training programme, covering all aspects that they will need to provide a caring but professional service to our Clients. Our training course is conducted at our offices, with a maximum of 3 - 4 carers on any one course. This enables us to give them the one-to-one training that they require, allowing us to answer any questions that they may have or cover any issues that they feel they may not have fully understood.
At Always Take Care, we as trainers, pride ourselves in keeping up-to-date with training - using current methods of moving and handling and this information is passed onto the carers in our training course.
We are always in touch with our carers and have an 'open door' policy regarding communication. We are available to take calls from carers day or night should they have any queries or problems.
"My initial caring experience - four years - was with one of the very large Caring Agencies in the UK. I was a number on a computer and although carers are able to communicate with their call centre personnel regarding any issues, there is never a personal one-on-one relationship established with anyone. Carers and Clients were all 'faceless' numbers in my opinion and you made the best of wherever you were placed - usually short assignments of two to four weeks. The carers' needs were treated in a very business-like manner in my opinion.
Then I was introduced to Always Take Care by a mutual friend. My faith in caring was restored to the point of pride and dignity at my very first meeting! Always Take Care do exactly what their name implies - as a carer you not only have a face, you have a place in their hearts. I have such respect and love for each and every one at Always Take Care and am honoured to be part of their team. Their professionalism and ethic serve all who know them.
Thank you Always Take Care for caring so deeply.